The Dunning-Kruger effect is a psychological phenomenon that reveals a humorous, but worrying part of human nature. It dictates that people often perceive their ability inverse to their actual ability. Those with skill undervalue themselves, and those without overvalue themselves.
Any responsible manager constantly fights against this effect, using personal experience and hard data to gain greater self-awareness. But it can rear its head in one particular arena: change management.
Our 2016 CURT Owner Trends Study focused on change management as it relates to organizational agility, or the ability for a capital construction program to rapidly adapt to new needs. Responses revealed that while we think about change a lot, and talk about change a lot, we don’t always manage it well. And that’s something we need to figure out.Read more