Owners

posts displayed by category

2017 CURT Owners Study: Owner/Contractor Relationships

Posted on November 18, 2017 in Owners - 0

This year’s CURT (Construction Users Roundtable) conference was centered around a simple idea: excellence in total project performance. But like any great idea, the steps to bring it to life can be far from simple.

Our annual owners study seeks to outline those steps and figure out how great owners have already made progress. This year’s study explores the key ingredients of project excellence and how to bring it to life.

In our last installment, we looked internally at lean processes and tools. Lean and similar methodologies have a definite impact on your scheduling and budget, but you shouldn’t ignore external factors! That’s why today we’re looking at the ever-important owner-contractor relationship.

What Makes a Good Owner-Contractor Relationship?

To get the full picture, we asked the same question to both A/E/C and owner teams: what sets high excellence owners or A/E/C partners apart?

The results are similar, with the most-desired attributes centering around communication. Both sides want transparency, which streamlines problem solving and mitigates cost overruns. That further contributes to an atmosphere of trust, which helps eliminate micromanagement and other hurdles that lower morale and stymie innovation.

That idea of communication births long-term, fruitful partnerships. Owners, in particular, expressed the desire for long-term relationships with contractors they can depend on. Contractors also desire less transactional relationships, preferring to be seen as part of a team.

The Millenial Perspective

In Fall 2016, a workshop at the CURT Young Professionals Summit asked similar questions. The results showed a great deal of overlap between the mindset of the next generation of construction and  our 2017 findings.

  1. Protect Each Other: there’s a win-win spirit in a good owner/contractor relationship, one where both businesses help each other. Contractors can act as “trusted advisors” for owners.
  2. Clear Communication: especially relevant given our 2017 findings, young professionals want openness. For contractors, this means letting owners know early of planning changes; for owners, it means giving contractors an explanation for losing RFPs. A major theme was to stop “sandbagging,” or not putting one’s full capabilities forward.
  3. Clear Expectations: for contractors, this means that owners need to be willing to hear feedback on any unrealistic expectations for a project. Such misunderstandings can cause huge delays, balloon budgets, and sour owner/contractor relationships.
  4. Pre-Planning: the big issue here is time. Owners and contractors both want more upfront time to get on the same page. This arguably helps with items 2 and 3, as it deliberately carves out time to set expectations and goals.

You can read the full study here.

Read more

2017 CURT Owners Study: A Culture of Excellence

Posted on October 30, 2017 in Owners - 0

This year’s CURT (Construction Users Roundtable) conference was centered around a simple idea: excellence in total project performance. But like any great idea, the steps to bring it to life can be far from simple.

Our annual owners study seeks to outline those steps and figure out how great owners have already made progress. This year’s study explores the key ingredients of project excellence and how to bring it to life.

In our last installment, we defined project excellence and its effects on an organization. Today we’re going to look at one of its greatest starting points: your company culture. We interviewed owners and identified four clear, actionable principles of excellence-friendly culture.

Read more

Introduction to Continuum Advisory Group’s Lean/ITP Series

Posted on September 15, 2017 in Lean, Owners - 1

Two of Continuum Advisory Group’s Senior Consultants, Nate Scott and Kelcey Henderson, just returned from an 11 day trip to India.  Outside of it being a wild, unique adventure for both, full of many cows and heart-pounding traffic experiences, there was excellent progress made with one of Continuum Advisory Group’s global, multi-billion dollar clients. The challenge for Nate and Kelcey? Introduce Continuum Advisory Group’s proprietary Integrated Team Performance (ITP) processing addition to various Lean tactics, to a multicultural Indian-based construction team responsible for the construction of a large manufacturing facility.

Read more

2017 CURT Owners Study: Defining Project Excellence

Posted on August 15, 2017 in Owners - 0

This year’s CURT (Construction Users Roundtable) national conference was centered around a simple idea: excellence in total project performance. But like any great idea, bringing it to life can be far from simple.

Our annual owners study seeks to outline the path and figure out how great owners have already made progress. This year’s study explores the key ingredients of project excellence and how to bring it to life.

We start with a core question: what is project excellence?

Read more

2017 CURT Owner Trends Study | Study Results

Posted on August 7, 2017 in Owners - 0

The 2017 Construction Users Roundtable (CURT) Owner Trends Study – a collaboration between CURT and Continuum Advisory Group – focuses on excellence in total project performance in the capital construction industry. In this video, Gretchen Gagel goes over the study results.

Data was gleaned from dozens of owners, A/E/C partners, and industry professionals, and further refined during two roundtable discussions at the CURT 2017 National Conference in Chandler, AZ. The 28 capital asset owner participants included General Motors, Proctor & Gamble, the US General Services Administration (GSA) and other public and private international companies in multiple industries.

Read more

2017 Construction Users Roundtable (CURT) Owner Trends Study

Posted on July 10, 2017 in Owners - 0

Continuum Advisory Group recently released the 2017 Construction Users Roundtable (CURT) Owner Trends Study, the newest installment of their Owner Trends series.

The study – a collaboration between both organizations – focuses on excellence in total project performance in the capital construction industry. Through this research, Continuum Advisory Group and CURT sought to understand the challenges facing owners related to optimizing capital program delivery and to delve into how owner A/E/C partners can understand these issues and collaborate on solutions.

Data was gleaned from dozens of owners, A/E/C partners, and industry professionals, and further refined during two roundtable discussions at the CURT 2017 National Conference in Chandler, AZ. The 28 capital asset owner participants included General Motors, Proctor & Gamble, the US General Services Administration (GSA) and other public and private international companies in multiple industries.

Read more

The Importance of Alignment

Posted on May 20, 2017 in Owners - 0

One of the core beliefs of Continuum Advisory Group is alignment. Put simply, alignment is all stakeholders in an organization being on the same page. Sometimes its scope is smaller – a two-person partnership, a business unit, or a project team – but the ideas of uniformity and consistency remain the same.

In construction, such alignment is particularly important. Our projects require communication with dispersed internal departments and external vendors, many of whom don’t operate within the same processes.

Today we’re discussing a successful story of alignment, this one from the petrochemical sector. It comes courtesy of Petrochemical Update, and begins in Mexico.

Read more

Perspective: Owner and A/E/C Partner Needs – They’re More Alike That You’d Guess

Posted on March 8, 2017 in Owners - 0
Each year, Continuum Advisory Group partners with the Construction Users Roundtable (CURT) to conduct an owner trends study. This year’s study was focused upon Excellence in Total Project Performance, and as we delved into the research an interesting theme arose around owner and A/E/C partner relationships. Specifically, what more these groups needed from one another to achieve project excellence.

Read more

More Than a Feeling: Trust and Employee Engagement

Posted on March 1, 2017 in General Industry, Owners - 0

Think of all your dearest interpersonal relationships: your spouse, your children, your best friends. You trust these people. You trust in their ability, their sincerity, and their good intentions. Without that trust, those relationships would be transactional in nature and empty of emotion.

But what about your professional relationships? How can you build trust at work? A recent article from the Harvard Business Review says it starts with the brain.

How Trust Works

The feeling of trust can be traced back to a single chemical: oxytocin. Oxytocin is naturally produced by humans and animals, and it serves the evolutionary purpose of inspiring us to work together. Our ancestors likely needed it more than anyone!

Trust coincides with feelings of appreciation and recognition. This is why many companies introduce perks – parties and the like – for employees. But the sporadic nature of these perks mean that the oxytocin they release is equally short-lived. The HBR article explains that employees are most engaged when they experience a culture of appreciation. The resulting trust has a big impact: employees are less stressed, more productive, and actually take less time off.

HBR discovered that leaders can get those neurons firing with eight model behaviors.

Read more
1 / 2 / 3